About Us

Reynolds Communications has a proud history of providing reliable, cutting-edge, communication services to the Reynolds area for over 120 years.

Reynolds Communications, Inc. is a privately traded corporation headquartered in Reynolds, Illinois with 4 subsidiaries, 5 directors, and over 174 individual shareholders. We offer a full line of Communications services for Residential, Commercial, Enterprise, and Carrier needs.

Our primary product is Broadband Fiber Internet Service for Residential and Business subscribers. We currently offer Fiber Broadband to over 1300 Locations in Rock Island And Mercer county while servicing over 2000 Square Miles of Western Illinois with our non-terrestrial Internet service options. We continue to grow our fiber footprint aggressively each year with plans to cover all of Western Rock Island County in the future.

We also provide:

  • Standard Telephone (POTS)
  • Hosted VOIP solutions for business
  • Residential VOIP
  • Ethernet Transport Service
  • Dark Fiber
  • And more

We employ 7-10 individuals, all of who live within a 20-mile radius of Reynolds. We are a progressive, forward-facing communications company with an emphasis on quality, and personal service. We hope to have the pleasure of providing services for your home or business.

 

Board and Employee Roster

BOARD OF DIRECTORS

Joseph Demarlie – President
James Gray – Vice President
Robert Winter – Secretary
Steve Jahn – Director
Scott Jenkins – Treasurer

EMPLOYEES

Jace Taylor – General Manager
Lisa Acker – Office Manager
Martie Dixon – Customer Service Representative
Annie McKinley – Customer Service Representative
Mike McCarthy – Plant and Installations Supervisor
Jim Sackville – Plant and Installations Technician
JD Arendt – Plant and Installations Technician
Daytona Mindock – Seasonal Plant Construction

 

Company History

1900

1900

Although Reynolds Telephone Company was not incorporated until 1957, the company has been operational in one form or another since at least 1900. With limited documentation and historical information, we know fairly little about the first 50-60 Years of the company. We do know that for the first 100 years or so, the company’s primary service offering was the Telephone. The first telephone service utilized a live operator and a switchboard to complete calls, often over shared “party lines”.

1961

1961

This continued until 1961 when Reynolds got it’s first taste of the future. An automated mechanical “step-switch” was installed, replacing the operator and allowing subscribers to dial other users directly.

1962

1962

Conversion to direct dial was completed in 1962.

1990

1990

Again in 1990, the company went through a major technical overhaul with the replacement of the step-switch with a “Digital Switch”. The digital switch occupied less than half the area of the mechanical switch and increased both efficiency and reliability by a significant factor when it went live on December 1st of that year. The digital switch remained in service and near-continuous operation for almost 30 years until it was replaced in 2018 by an IP switch less than 5% of its size.

1996

1996

In 1996 Reynolds saw the first glimpse of the company’s future with the introduction of the very first Internet Service. Dial-Up Internet was introduced as part of a partnership with 7 other independent telephone companies in the area, forming a consortium known as Western Illinois Network Services (WINS). Boasting speeds of up to 56Kbps, dial-up was about 1,800 times slower than our lowest fiber package offered today.

2002

2002

In 2002 new technology ushered in an entirely new era for the company when we began offering “High Speed, Always On” DSL Internet service. While Internet speeds at the time were very limited and adoption rates low, just 2 years later we started offering a product with ubiquitous appeal.

2004

2004

Cable Television, or more accurately IP television, was first offered in 2004 through a new partnership with the same 7 companies that formed WINS just 8 years prior.

2006

2006

In 2006 we made our first ever venture outside of our 54 Square mile exchange boundary. We established 2 access point sites, and began offering fixed wireless broadband to subscribers outside our exchange marketed as “Wireless DSL”.

2009

2009

Shortly thereafter in 2009, we began the massive undertaking of converting our entire exchange to fiber-to-the-home, utilizing zero outside resources. The process took 10 years to complete, during which time we also added Satellite Broadband to our portfolio of services. However, before we had even completed our fiber-to-the-home project, we had an eye toward the future.

2017

2017

In 2017 we broke ground on our first fiber overbuild project, extending fiber coverage from the northwest corner of our exchange 2.8 miles to the Big River Resources, Edgington Facility.

2020

2020

Over the next 3 years, we added another 17 Miles to our fiber coverage route while simultaneously completing a project to connect the Rockridge School District.

2022

2022

In 2022 Reynolds Communications as a whole has over 200 miles of fiber route and offers service to over 1400 Locations with additional coverage being added constantly. We continue to offer a wide array of Internet service options including Fiber, Fixed Wireless, Satellite, and most recently LTE.

Future Plans

We are very excited about the future here at Reynolds Communications. Our company puts a huge emphasis on responsible growth. While it is easy to expand rapidly and pick up the pieces later, we prefer to grow at a pace that allows us to maintain quality in the areas we service. That being said, we have intentions of extending Fiber-To-The-Home access to the entirety of Western Rock Island County, and beyond, as time and funding allow. Be sure to follow our social media pages to learn more about our current and future plans.